01Overview
Job Description:
About the role:
The key role responsibilities are as follows:
Takes end to end Ownership of Application Support for Production Systems Issues resolution, system deployments, monitoring and associated compliance/certification testing, in consonance to mandated process/specifications requirements.Responsible for providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring. [Resolve L1, and act as a support for L2 issues]Responsible for execution of various compliances testing and financial systems certificationsResponsible for Deploying applications on client system or production environmentResponsible for Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level including installing and upgrading applications, and configuring systems and applicationsApplies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.Escalates complex problems to the Product Engineering and/or Systems Engineering, or to higher level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenariosSupports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continuallyMonitor and track production systems, anticipate and address potential issues before they become issues; also, be monitoring network performance and validating production systems logs proactivelyMonitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better sideLeverage problem solving skills periodically assess improvement opportunities in the workflows, and then work together in a small group to craft a pitch to present the idea to the decision makers, for accelerating continual improvements across functions
Application & Systems Analyst
Ensure that communications to key stakeholders are provided in a concise and timely mannerProvide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time
General Requirements
B.Sc. Computer Science, Information Technology or similar (BE/B-Tech. candidates may also be considered)Additional relevant certifications in Java or similar, IT support, systems/networks,
preferred
Typical relevant experience of 1 to 3 years is required and male candidates preferredGood understanding of Databases like MYSQL, SQL, and J2EE application servers like
Apache Tomcat; and working knowledge of basic network configuration
Good organizational skills and a keen attention to detailUnderstanding of Deployment/configuration managementUnderstanding of DevOps and Release process compliance managementUnderstanding of network and systems managementUnderstanding of Lean/Agile practices and well-known modelling languages such as
UML
Able to effectively influence and develop strong relationships with key stakeholders;Strong Interpersonal skillsStrong MS Office skillsNatural aptitude for trouble shooting & problem solvingMust be able to demonstrate a customer first approach to supportShould be flexible to work in rotational shifts, as per the business requirements
Technical Competencies
Linux - requiredDatabase (mySQL/ SQL/ Oracle) - requiredTomcat requiredShell Scripting - requiredBasic Networking - requiredSystem Monitoring - requiredDevOps highly desirableLean-IT - desirable .
