01Overview
Job Description: Here's the JD of Service Coordinator Exp - 6 months to 1 year Male candidate location - Delhi NCR ( Preferable Gurgaon )
2. Reception Service The reception service will be provided and managed to ensure it meets the business needs of the clients. All services should be carried out in a courteous and timely manner.
The ranges of services that are provided through reception are detailed below:
Reception and security
Meet and greet clients as they enter and leave the buildingNotify clients of visitor arrivalIssue permanent and temporary visitor access passesCCTV managementSecurity equipment operationKey issue and control
Conference and Meeting Rooms
Manage booking and enter into Centre chargeManage set-up of rooms and provision of materialsManage request for audio-visual equipmentManage request for catering and refreshments
Help Desk
Receive, co-ordinate and monitor all requests for services and assistanceProvide up-to-date progress of requestRecord the outcome and response time to request
Switchboard Service
Switchboard operation to receive and transfer all incoming callsAssist resident staff with general telephone enquiries
Postal Services
Receive, sort and distribute incoming client mail to the post boxesSort out and post client outgoing mail - needs to be delivered by the client to reception before 4.30p.mRecord all post into Centre charge
Courier Services
Arrange collection of small packages and items of urgent mail for clientso Record all items into Centre chargeo Receive incoming courier deliveries for clientsRecord faxes send out by the client and enter into Centre charge
Taxi booking service
Manage booking of taxi/minicabs to collect clients and visitorsGeneral Housekeeping this includes bi-hourly floor checks making sure all floors are maintained to a high level of cleanliness. All kitchen and toilets are clean and tidy and fully stocked.Client ServicesClient move in and move outPreparation and maintenance of client filesClient retentionClient care-building and maintaining client relationshipsDealing with all client enquiries and taking actionSecretarial and administrative duties as and when requiredManagement and maintenance of showrooms and standard room set upGeneral Admin work - this includes general files, typing, collecting invoices, delivery notes and purchase orders. Ensure welcome books are prepared and up to date.Stock control and maintenanceMaintaining coffee and water supplies and ordering when necessaryFurniture auditsMarketing/SalesAssisting with sales enquiries where possible and passing back information to the sales teamAssist in viewing by presenting switchboard counsel to potential clientsAssist in sales packs for BDM/SDsAttending daily, fortnightly and monthly team meetings some of these may be held outside of normal office hours The details of this role may vary according to company needs and changes - amendments may be made wit hout notice.
Health & Safety
To ensure that the companys Health & Safety Policies and Procedures are adhered to and ensure that they are followed in line with the employeesresponsibilities.Employees are reminded that they have a legal responsibility to take reasonable care for the heal th and safety of themselves and others by adopting the safe working practices given to them in either written o r verbal communication, such that they do not put themselves, fellow employees, clients or visitors at risk
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Duty of care for all business users.
General Responsibilities
Understand and comply with all relevant company rules, agreements, policies and procedures.Read and comply with instructions and directions as communicated via signs, notice boards and memos.Conduct yourself, at all times, in a professional and responsible manner, promoting a good and pr oper image in accordance with company standard. .
