01Overview
Dear Aspirants,
Sagility is hiring for Voice and Accent Trainers for Indore, Hyderabad and Bangalore locations.
Preferred Experience
2+ years of Voice & Accent Training experience in BPO/KPO/Customer Service environments.
Certification in Voice & Accent, Soft Skills, or Communication Training is an added advantage.
1. Voice & Accent Training
Conduct voice and accent training for new hires and existing employees.
Train associates on pronunciation, intonation, stress, rhythm, and neutralization techniques.
Improve clarity, fluency, and overall spoken English skills.
2. Communication Skills Development
Enhance verbal and listening skills.
Train employees on professional email and business communication where applicable.
Conduct sessions on grammar, vocabulary, and sentence construction.
3. Customer Service Training
Coach agents on customer handling techniques.
Improve empathy, active listening, probing, and rapport-building skills.
Train agents on call control and conflict resolution.
4. Assessment & Feedback
Conduct pre-training and post-training assessments.
Evaluate communication proficiency and identify development areas.
Provide constructive feedback and individual coaching sessions.
5. Refresher & Continuous Learning Programs
Organize refresher training based on quality findings and performance gaps.
Conduct calibration and improvement sessions for tenured agents.
Drive continuous learning initiatives across operations.
6. Training Content Development
Develop and update training materials, presentations, role plays, and assessments.
Create learning modules aligned with client and business requirements.
Maintain training documentation and reports.
7. Performance Improvement
Partner with Operations, Quality, and SMEs to identify communication-related performance issues.
Support improvement in CSAT, Quality Scores, and Customer Experience metrics.
Design action plans for low-performing agents
Required Skills
Excellent spoken and written English.
Strong knowledge of phonetics, pronunciation, and accent neutralization.
Training and facilitation skills.
Coaching and mentoring abilities.
Presentation and classroom management skills.
Analytical and feedback skills.
Proficiency in MS Office tools.
Typical KPIs
Training Throughput
Certification Success Rate
Communication Assessment Scores
Quality Improvement %
CSAT Improvement
Training Effectiveness Scores
Nesting and New Hire Performance
Employee Feedback Scores
Candidates Should be flexible to work with any shifts
Two Way Cab
Interested candidates and share their profile to seema.madhavi@Sagility.com or can reach @8639685017.
Thanks and Regards,
Seema
