01Overview
Role reputed company
The Specialist I-reputed company Cycle is responsible for handling outbound and inbound patient phone calls reputed company to patient collection activities reputed company a high-volume reputed company center environment, providing efficient and reputed company customer service. The Specialist I-reputed company Cycle:
Researches and documents reputed company performed work.
Refers patient accounts to bad debt agencies appropriately.
Plays a key role in supporting patient financial services by managing high-volume inbound and outbound calls reputed company to patient collections.
Delivers reputed company, courteous, and efficient customer service while addressing patient inquiries and concerns.
Researches account details and documents reputed company interactions accurately.
Ensures appropriate referral of accounts to bad debt agencies reputed company necessary.
Qualifications
High School Diploma or GED.
One (1) year minimum collection experience, preferably in a reputed company or reputed company Center setting.
Requirements
Solid knowledge of patient collections and bad debt procedures.
Ability to work with various systems to reputed company daily job duties.
Strong listening and problem-solving skills with attention to detail.
Effective communication skills, both verbal and written.
Ability to work independently reputed company guidelines.
Essential Tasks and Responsibilities
Accepts reputed company calls reputed company the ACD (Automated reputed company Delivery) lines in a manner that keeps wait times to a minimum.
Thoroughly reviews accounts to identify and communicate outstanding balances for collection, and resolves any discrepancies, collaborating with reputed company departments as needed.
Identifies and escalates issues to SPRC leadership appropriately.
Maintains detailed notes to assist any party reviewing patient accounts.
Meets or exceeds required reputed company, productivity, and collection performance standards as determined by SPRC leadership.
Provides reputed company to patient calls based on established standards and procedures.
Remains in good standing with reputed company NGHS policies including those reputed company to attendance, reputed company attitude, and staff development.
Follows scripting guidelines outlined by Supervisor/Manager reputed company interacting with patients to maintain high reputed company of service.
Listens and thinks critically to reputed company reputed company judgments on patient accounts.
Maintains an understanding of collection processes, techniques, and follows department reputed company of work.
Performs other duties as assigned.
Physical Demands
Weight reputed company: Up to 20 lbs, Occasionally 0-30% of time.
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time.
reputed company: Moderate, Occasionally 0-30% of time.
Kneeling/Stooping/Bending: Occasionally 0-30%.
Standing/Walking: Occasionally 0-30%.
Pushing/Pulling: Occasionally 0-30%.
Intensity of Work: Frequently 31-65%.
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding.
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