01Overview
Team Lead Content Moderation (Mandatory Child Safety content)
Location: Bangalore, India
Experience: 2+ Years
Shift: 24/7 (5 days a week, rotational week offs)
Employment Type: Full-Time
Job Summary
We are seeking an experienced Team Lead Content Review to manage a team handling high-tech account content moderation (100% Non-Voice). The candidate should have strong expertise in content review, particularly Child Safety content, along with proven team management capabilities.
Key Responsibilities
- Manage end-to-end team performance including Accuracy, AHT, SLAs, Attrition, Shrinkage, and Development
- Lead, guide, and mentor a team of content reviewers
- Drive quality, productivity, and operational excellence
- Analyze data and implement process improvements
- Handle sensitive content including Child Safety moderation
- Ensure adherence to compliance, policies, and timelines
- Stay updated on trending topics (Political, Sports, Entertainment, Sensitive events)
Required Skills & Competencies
- Strong team management and leadership skills
- Positive analytical and data interpretation abilities
- Excellent communication skills (CEFR B2 English R/W/S)
- Strong observation, listening, and decision-making skills
- Ability to think creatively and drive process improvements
- Comfortable working in a 24/7 work environment
Eligibility Criteria
- Graduate in any discipline
- Minimum 2+ years of experience in Content Review / High-tech accounts.
- Mandatory experience in handling Child Safety content
Preferred Qualifications
- Lean / Six Sigma certification
- Basic computer knowledge
Additional Details
- Language Requirement: English (CEFR B2)
- Nationality: Indian
- Notice Period: Within 30 days preferred .
