Hiring UG / Graduate freshers For voice process

DescriptionWe are looking for enthusiastic and motivated freshers/entry-level candidates to join our voice process team. This role involves engaging with customers over the phone, providing support, and ensuring high levels of customer satisfaction. ResponsibilitiesHandle inbound and outbound calls efficiently and professionally.Provide excellent customer service by addressing inquiries and resolving issues.Maintain accurate records of customer interactions and transactions.Follow communication scripts when handling different topics.Collaborate with team members to improve processes and customer satisfaction. Skills and QualificationsStrong verbal communication skills in English and regional languages.Basic computer skills and familiarity with MS Office applications.Ability to handle stressful situations and remain calm under pressure.Good listening skills and ability to empathize with customers.Willingness to work in shifts, including evenings and weekends. Skills: Data Entry, Problem Solving, Adaptability, Active Listening, Communication, Customer Service Experience: 0.00-5.00 Years .