01Overview
Holiday & Cruise Operations Executive/Senior Executive
2-6
Full-Time
Key Responsibilities
Holiday & Cruise Operations
Manage end-to-end holiday bookings (domestic & international) including Cordelia Cruises
Design and curate customized itineraries based on customer requirements
Ensure accurate costing, pricing, and timely delivery of proposals
Query Handling & Conversions
Handle inbound/outbound travel queries via calls, emails, and other channels
Drive high conversion rates by providing personalized travel solutions
Upsell/cross-sell relevant travel products (hotels, activities, cruises, etc.)
Stakeholder Coordination
Coordinate with internal teams (sales, contracting, ticketing) for smooth execution
Liaise with external partners/vendors (DMCs, hotels, cruise partners)
Ensure seamless booking, confirmations, and service delivery
Customer Experience
Ensure a smooth and delightful customer journey from inquiry to trip completion
Proactively resolve customer issues and escalations
Maintain high service standards and customer satisfaction scores
Key Requirements
26 years of experience in holiday packages / travel operations / cruise handling
Strong knowledge of domestic & international destinations
Experience with Cordelia Cruises or cruise bookings is a plus
Excellent communication, sales, and negotiation skills
Strong attention to detail and multitasking ability
Customer-first mindset with problem-solving approach .
