01Overview
IQVIA Medical Communications (IMC) is seeking an Account Manager with client handling, financial management , and project delivery expertise. The ideal candidate will have experience leading assigned programs and projects, fostering strong client relationships, coordinating cross-functional teams, ensuring high-quality delivery, and managing scope, timelines, and budgets. Experience within a matrixed, global team, contract research organization, or medical communications agency is helpful but not required.
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position, IQVIA Medical Communications provides offerings that extend well beyond those of a traditional agency to support this mission.
Our highly collaborative team partners with clients to develop evidence-based communication, education, engagement, and training programs that support clinical development, launch readiness, medical affairs, and post-launch objectives. Incorporating the latest research in adult learning and behavioral science enables us to effectively engage diverse audiences to effect change.
We are a global team of creative, intellectually curious professionals working across more than a dozen countries and four continents. United by a passion for continuous learning and innovation, we leverage our diverse backgrounds and expertise to develop impactful solutions that help our clients achieve meaningful results.
Reporting to the Associate Director, Client Services, this home-based role leads the day-to-day delivery of selected projects and programs, coordinating an internal team to deliver high-quality deliverables, according to timelines and budget. Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Ensure accurate scoping of projects, development of high quality budgets, support identification and development of project change notices / change orders
Support accurate invoicing, revenue and new business recognition, and ensure thorough project close out
Regularly review financial health of projects and resolve any challenges in collaboration with Account Management colleagues
Maintain awareness of, and contribute to delivering where appropriate, Account Growth Plans that drive organic expansion and new business
Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools
Form trusted and effective relationships with clients, acting as the day to day point of contact for project delivery discussions
Prepare for and lead client project status discussions including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports
Communicate with clients around budgets, project change notices and reconciliations
As required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements as required
Develop understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant the Practice Area
As required, work with Account Management leaders to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
Quality
Coordinate account, project and program teams to develop and deliver high quality programs that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth
Manage the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Develop clear scopes of work for new projects and brief clearly to delivery teams to enable successful execution of the project to the brief, timelines and budget
Create, track and report on project timelines, ensuring regular updates and working with teams to update as the project evolves
Maintain a detailed understanding of IMC financial processes, ensuring accurate, documented financial management of our projects and programs
Manage project budgets and raise, approve and track invoices
Produce and distribute status, tracking and financial reports for internal and external team members and senior management
Take responsibility for customer satisfaction for account (s), identifying areas for improvement and ensuring action to address
Monitor and coordinate efforts of cross-functional project teams and project resources within and outside the organisation
Meet with team members on a regular basis regarding project tasks to ensure project milestones are met
Prepare and present project information at internal team meetings
Bachelor's Degree
7 years relevant experience within the .
