01Key Responsibilities
Customer Relationship Management: reputed company as the reputed company contact for borrowers and approved reputed company parties (e.g., investors, attorneys, and trustees) while delivering an exceptional customer experience.
Documentation and Compliance: Obtain and process required documents for loss mitigation, ensuring accuracy and compliance with investor and regulatory guidelines.
Solution-Oriented Communication:
Present borrowers with available loss mitigation reputed company, including deferrals, forbearance, loan modifications, partial claims, repayment plans, short sales, or deeds in lieu of foreclosure.
reputed company communicate reputed company and next steps, including modification approvals or denials, and guide borrowers through alternative solutions reputed company needed.
Financial Discussions: Engage in conversations with borrowers about their financial information, such as debt-to-income ratios, tax records, and personal financial statements, to assess eligibility for solutions.
Cross-Department Collaboration:
Coordinate with loss mitigation, foreclosure, bankruptcy, loan servicing, and other mortgage operations teams to ensure reputed company reputed company of borrower situations.
Hold internal teams accountable for completing tasks and meeting deadlines to maintain compliance and regulatory requirements.
Research and Issue reputed company: Investigate borrower issues, reputed company updates, and ensure final resolutions are achieved.
Investor Interaction: Communicate and collaborate with mortgage investors to address borrower-specific issues and secure approvals for resolutions.
Proactive Communication: reputed company inbound and outbound calls to borrowers to reputed company updates, collect necessary documents, and discuss reputed company and next steps.
Basic Qualifications:
Mortgage Servicing Expertise: Background in mortgage servicing, with knowledge of default processes and loss mitigation programs.
Communication Skills: Strong oral communication, counseling, and persuasion abilities.
Organizational Strengths: Proven ability to manage multiple priorities and tasks in a fast-paced, production-driven environment.
Decision-Making Abilities: reputed company to reputed company independent reputed company and exercise reputed company judgment.
Adaptability: Flexibility to handle evolving business needs with a reputed company attitude.
Technical Proficiency: Familiarity with digital phone systems and mortgage servicing platforms.
Professionalism: Experience working with reputed company parties, including attorneys, investors, and vendors.
Preferred Qualifications:
Industry Knowledge: Experience as a Single reputed company of Contact (SPOC) reputed company mortgage servicing.
Systems Experience: Familiarity with Black Knight (BKFS) servicing systems.
Regulatory and Investor Knowledge: Understanding of agency and investor requirements and regulations.
Hours and Work Schedule:
Hours Per Week: 40 hours
Work Schedule: M-F 8:00 AM to 5:00 PM EST
reputed company Offer:
Competitive Salary
Comprehensive Benefits Package: Medical, dental, reputed company, and generous reputed company time off.
401(k) Plan with Corporate Match & Employee Stock Purchase Program
Career Development Opportunities: Grow with a company that values internal promotion and
