01Overview
Job Location: Pune
Location Flexibility: Multiple Locations in Country
Req Id: 9059
Posting Start Date: 7/8/26
At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
HRSS Delivery Lead Japan HR Shared Services
About The Role
We are seeking an experienced and highly motivated HRSS Delivery Lead to oversee the delivery of Japan HR Shared Services operations from our regional delivery hub.
This role is responsible for ensuring high-quality, compliant, and efficient HR service delivery while acting as the key operational liaison between the delivery hub and Japan HR stakeholders. The successful candidate will lead a team of bilingual HR professionals, drive operational excellence, manage stakeholder relationships, and continuously improve Japan-facing HR processes.
The role requires strong leadership, excellent communication skills in both Japanese and English, and a deep understanding of shared services delivery within a global organisation.
Key Responsibilities
HR Service Delivery Leadership
Own end-to-end delivery of Japan HR Shared Services operations, ensuring accuracy, timeliness, compliance, and service excellence.Monitor operational performance, manage delivery risks, and drive resolution of issues before they impact stakeholders.Maintain and continuously improve standard operating procedures (SOPs), process documentation, and operational controls.Identify process improvement opportunities and implement sustainable solutions to enhance efficiency and service quality.
Stakeholder Management
Serve as the primary point of contact for Japan HR stakeholders, including managers and senior HR leaders.Build strong, trusted relationships through consistent delivery and professional communication.Represent the delivery hub in governance meetings, reviews, and stakeholder discussions.Ensure all communication with Japan stakeholders is accurate, professional, and culturally appropriate.
Team Leadership & Capability Development
Lead, coach, and develop a team of HR Administrators and Coordinators.Conduct regular performance discussions, provide structured feedback, and support career development planning.Manage team workload, prioritisation, capacity planning, and resource allocation.Support language capability development and promote high standards in Japanese business communication.Own onboarding and capability-building programmes to ensure new team members become operationally effective.Participate in recruitment activities, including candidate assessments and interviewing.
Governance, Reporting & Risk Management
Prepare and present operational updates, performance dashboards, and leadership reports.Monitor and analyse key service metrics including volume, cycle time, quality, escalations, and service levels.Maintain operational risk registers and proactively escalate issues with recommended mitigation plans.Ensure audit readiness through effective documentation, approvals, controls, and record management.Align operational planning with Japan's annual HR cycle, ensuring readiness for peak periods and business changes.
Required
Qualifications & Experience
Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.712 years of HR operations or HR shared services experience.Demonstrated experience leading teams within a shared services, global business services, or multinational environment.JLPT N2 certification or equivalent Japanese proficiency.Strong knowledge of HR systems such as SuccessFactors, ServiceNow, Workday, or similar platforms.Advanced Microsoft Excel and PowerPoint skills.Fluent written and verbal English communication skills.Strong analytical, problem-solving, and stakeholder management capabilities.
Preferred
JLPT N2 or N1 certification.Experience supporting Japan-based stakeholders or working within a Japanese business environment.Experience leading operational transformation or process improvement initiatives.Knowledge of HR governance, controls, and audit requirements.
What Success Looks Like
The Successful HRSS Delivery Lead Will
Deliver high-quality HR services with minimal escalations.Build trusted relationships with Japan HR leadership.Lead and develop a high-performing bilingual HR team.Drive continuous improvement and operational efficiency.Maintain strong governance, compliance, and audit .
