Huron is redefining what a global consulting organization can be Advancing new ideas every day to build even stronger clients individuals and communities We re helping our clients find new ways to drive growth enhance business performance and sustain leadership in the markets they serve And we re developing strategies and implementing solutions that enable the transformative change they need to own their future As a member of the Huron corporate team you ll help to evolve our business model to stay ahead of market forces industry trends and client needs Our accounting finance human resources IT legal marketing and facilities management professionals work collaboratively to support Huron s collective strategies and enable real transformation to produce sustainable business results Join our team and create your future Position Summary The HR Shared Services HRSS Analyst - Benefits is responsible for delivering high-quality consistent and timely HR support with a specialized focus on benefits administration This role supports employees managers and HR colleagues by managing benefits-related inquiries executing transactional tasks and ensuring compliance with internal policies and external regulations The analyst will play a key role in enhancing the employee experience through effective benefits support globally Key Responsibilities Primary Contact Acts as the main point of contact for employee benefits inquiries health insurance retirement plans leave of absence wellness programs via the Hurons support center ServiceNow Case Management Reviews interprets manages and resolves benefits-related tickets within defined SLAs Collaboration Works with benefits vendors and internal stakeholders for accurate and timely processing of enrollments changes and terminations Resource Utilization Uses knowledge articles and quick guides to address inquiries Employee Education Educates employees on benefits offerings and self-service tools Annual Enrollment Supports annual benefits enrollment including communications system testing and issue resolution Compliance Assists with audits and compliance reporting Escalation Escalates complex issues to HR Centers of Excellence COEs or external vendors Knowledge Maintenance Keeps up-to-date with policies procedures and regulatory requirements on iNet Workday and ServiceNow Process Improvement Contributes to process improvement initiatives and documentation updates Training Meetings Participates in training benefits events and team meetings Additional Tasks Performs other HR support tasks as assigned Qualifications Education MBA in Human Resources fresher or Bachelor s degree with 1-3 years of experience in HR Shared Services or Benefits Administration Technical Skills Familiarity with Workday and ServiceNow Requirements Relationship Skills Demonstrated credibility and relationship-building with employees and HR partners Confidentiality Proven ability to manage confidential information Time Management Solid organizational skills proactive self-motivated responsible Independence Ability to work independently and meet deadlines Customer Service High-quality customer service under pressure Technical Proficiency Proficient in Microsoft Office Suite Copilot Excel PowerPoint Word Outlook Communication Strong written and verbal communication skills Multi-tasking Ability to manage multiple priorities in a fast-paced environment Attention to Detail Commitment to data accuracy and confidentiality Position Level Analyst Country India .
