01Overview
Job description
Hiring freshers for HR VOICE SUPPORT CSR ROLE
PUNE /MUMBAI/Bangalore
international voice support
BPO VOICE INTERNATIONAL VOICE CAN APPLY
excellent communication skills
Interview mode VIRTUAL
WFO ROLE 5 DAY WORKING BOTH SIDE CABS
QUALIFICATION
ONLY BA/B.COM /BBA /BMS ONLY can apply
but no science graduates
BUT MUMBAI AND BANGLORE graduation needed latest graduates 2024 to 2026 pass out
excellent communication skills
experience 0 to 6month also can apply
Detailed JD
- Working Hours: Shift will be in any of United States of America time zones
- Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- 5 day working cabs available both side rotational shifts
Overall, Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel .
