01Overview
Description We are looking for a Technical Support Engineer to join our team in Bangalore. This role is ideal for freshers or entry-level candidates who are passionate about technology and customer service. The Technical Support Engineer will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and ensuring a smooth user experience.
Responsibilities
Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot hardware and software issues.
Assist in the installation and configuration of software applications.
Document and track customer interactions and resolutions in the support system.
Collaborate with engineering and product teams to resolve complex issues.
Maintain a high level of customer satisfaction by delivering timely and effective support.
Skills and Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong understanding of operating systems (Windows, Linux, MacOS).
Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
Basic knowledge of database management and SQL.
Excellent problem-solving skills and attention to detail.
Strong verbal and written communication skills.
Ability to work effectively in a team environment and independently.
Job Title: Technical Support Engineer
Qualification : Any degree / B.Tech
Year of passing : 2021-2026
Experience: Freshers & experience
Salary: 3.25lpa to 4.5lpa
Location: Bangalore and hyderabad
Requirement: Good communication & skills required
Interested Candidate Kindly Call Or What's App Srija HR - View phone number on foundit.in .
