01Responsibilities
Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for current or existing product campaigns
Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs.
Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes
Design, Produce and Edit the various content documents below that are used by front line Officers/trainers:
Sales scripts to be used by front line officers on calls for sourcing the banks products
Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage
Lesson Plans, ILT training modules and assessments required for the training program
E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes
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