01Overview
Job Description:
Job Description
Ensure quality customer acquisition and onboarding for each customer as per Bank's; policy and guidelines
Forging effective relationships with customers and ensuring quality customer service is delivered at all points in time
Giving the client need based product solutions and in the process aligning client requirements with business specifics
Assessing customer propensity and ensuring higher product penetration per relationship
Referencing for more business from existing customers
Handle customer queries and complaints
Manage assigned branch operational functions like custodian for pins,
cheque books, locker, etc.
Ensuring adherence to banking regulation & policies pertaining to Anti
Money laundering, know your customer (KYC), Data & Information security etc
Conducting branch administration and lobby management.
Excellent communication skills
Service orientation
Ability to work under pressure and achieve targets
High energy levels
Extremely patient in disposition
Hospitality experience and exposure in customer service environment is an added advantage .
