IN Customer Support Specialist

Providing an outstanding and remarkable customer support experience via various communication channels (chat, phone, email, social media platforms) Representing our Product online at all times Provide accurate, valid, and complete information by using all available resources within the company Active collaboration with internal/external stakeholders to tackle any customers' issues Escalating and highlighting critical issues to the respective teams Taking ownership of issues, performance and service delivery Maintaining proper level of product and process knowledge Following team and individual KPIs targets (SLAs, Quality, Productivity etc.) Qualification

2+ years of customer service experience preferably at a high-growth tech startup in the financial services space Strong desire to help others is required and a good sense of humor is highly preferred ;) Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability Ability to work well independently as well as the ability to work well with stakeholders Bachelors Degree Willing to work Nights and Weekends on a rotating shift basis We consider as a plus: previous startup experience knowledge of the credit card or consumer finance industry, especially fintech .