01Responsibilities
As a ServiceNow Developer, you will,
Engage with stakeholders to understand user stories and determine requirementsProvide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and WorkflowsDemonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performanceCollaborate with other ServiceNow administrators and developers to develop effectively with a global focusBe diligent in maintaining consistency in code alignment across instances and in clean code in update setsProactively identify system deficiencies in the ServiceNow instances and provide solutions to remediateEnsure that configuration is consistent across development, testing, and production environments. Education and Experience:5+ years of experience working in a development role for a ServiceNow Platform. 3+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM functions and modules within ServiceNowUnderstanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teamsExperience in developing solutions in JavaScript and Glide
Mandatory skill sets:
Servicenow, ITSM
Preferred skill sets:
ITOM, ITIL
Years of experience required:
5+
Education qualification:
Bachelors
