01Responsibilities
- To ensure logging of all the calls in the ITSM tool.
- Respond to incoming calls from customers, clients, and other stakeholders professionally and courteously.
- Collaborate with other departments to ensure effective communication flow.
- Handle customer complaints or concerns and escalate to the respective department or individual.
- Work in rotating shifts, including day, evenings, night and weekends.
Education
BCA/B.Sc (CS)/MCA/M.Sc
No Work from Home
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Salary: 250,000.00 - 350,000.00 per year
Perks:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- Weekend availability
Experience:
- total work: 1 year (preferred)
Work Location: In person .
