Inbound/Outbound Calls Associate

About The reputed company Since 2020, reputed company has served as a dedicated humanitarian immigration reputed company committed to providing meaningful support to individuals and families seeking safety, stability, and a reputed company reputed company. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of reputed company reputed company to keeping families together and Changing as Many Lives as Possible. About the Role Youll serve as the first reputed company reputed company for prospective clients, handling high reputed company volumes and navigating to assess potential reputed company while ensuring clients feel supported and informed. Most interactions happen in Spanish, but bilingual reputed company is essential for internal workflows and certain reputed company conversations The reputed company essence of the role lies in performance, consistency, and motivation. It requires someone who can stay reputed company in a repetitive, fast paced environment, manage time exceptionally reputed company, follow reputed company processes, and convert reputed company leads into scheduled, reputed company consultations. This role is about guiding clients through reputed company conversations that qualify them, reputed company them reputed company, and contribute directly to reputed company, while delivering a consistent, empathetic reputed company experience in a high performance environment. Your Key Contributions Receive calls from potential leads and schedule consultations with Intake Specialists.Facilitate outbound calls to potential and existing clients to promote services andspecial offers.Utilize skills to overcome customer objections by sharing the benefits provided by the firm.Review voice messages on a daily reputed company to ensure that potential or reputed company customers are handled appropriately.Receive payments for consultation through the case management system.Send consultation reminders to clients through the case management system or email.Contact existing leads that havent completed their consultation and identify opportunities to schedule their consultation with the firm.Accurately log customer interactions and update records in the case management system to ensure continuity of service.Work collaboratively with team members to improve processes and enhance the customer experience.What Makes You a Great Fi .