01Overview
Job Description:
Branch Loan Officer (Gold Loan Operations)
Location: Chennai / Hyderabad | Type: Full-Time, Branch-Based
Experience: 13 Years | Focus: Operations & Customer Service (No Sales)
ROLES
Expert Assessment: Conduct precise gold purity testing using fire assay, karat meter, and acid testing methods.
Loan Processing: Manage end-to-end documentation and disbursement for cases routed by Loan Managers (LMs).
Customer Excellence: Act as the face of the branch, assisting walk-in customers with inquiries and ensuring a professional, "customer-first" experience.
Compliance & Safety: Evaluate ornaments based on RBI Loan-to-Value (LTV) guidelines and ensure 100% accuracy in KYC, tagging, and custodianship.
Operational Integrity: Maintain a "Zero Deviation" record during audits and strictly follow SOPs for gold handling and storage.
Offered Benefits / Facilities :
month incentive as per perfromance .
