01Overview
Process / Quality Improvement People / Team Role & responsibilities :
1. Business and Financial Management
- Disbursal Volume
- Market discovery & demand generation
- Cross-sell activities
- Ensuring achievements are on par with productivity & volume targets
- Ensuring portfolio servicing quality through collections
- Insurance penetration rate
2. Customer Focus
- Attending to customer queries & requests for information
- Ensure closure with TAT
3. People / Team
- Approval rates, TAT, cross-coordination with other functions in facilitating branch activities
4, Process / Quality Improvement
- Adherence to process disbursement, collections etc.
- Approval Rate & TAT
- Portfolio Performance along with customer feedback
- Demonstrated potential to take initiative in building a growing customer base .
