01Overview
Location: Remote (sourcing in India)
Duration: 6-month contract (potential for extensions)
Job Description
Insight Global is seeking an Info Genesis POS Engineer to provide advanced application support and operational expertise for a casino customers food and beverage technology environment. This individual will serve as a primary technical resource for Info Genesis-related issues, configurations, integrations, and operational support while partnering closely with restaurant, hotel, and casino stakeholders. The ideal candidate brings recent hands-on experience supporting Info Genesis in a casino resort, integrated resort, hotel, or large hospitality environment and understands the operational realities of 24/7 guest-facing venues.
Primary Responsibilities
- Support and maintain the Info Genesis POS workplace across restaurant, hotel, and resort operations.
- Troubleshoot application issues, interface failures, and operational disruptions.
- Maintain POS configurations, menus, pricing structures, and user permissions.
- Support integrations between Info Genesis and related hospitality systems.
- Partner with operations teams to resolve production issues and improve system performance.
- Provide root cause analysis and issue remediation for recurring problems.
- Participate in upgrades, deployments, and testing efforts.
Required Qualifications
- Recent hands-on experience supporting Info Genesis POS.
- Experience supporting casino, resort, hotel, or integrated hospitality environments.
- Strong troubleshooting and application support background.
- Understanding of POS system integrations and support processes. .
