01Overview
Location: Remote (sourcing in India)
Duration: 6-month contract (potential for extensions)
Job Description
Insight Global is seeking an InfoGenesis POS Engineer to provide advanced application support and operational expertise for a casino customers food and beverage technology environment. This individual will serve as a primary technical resource for InfoGenesis-related issues, configurations, integrations, and operational support while partnering closely with restaurant, hotel, and casino stakeholders. The ideal candidate brings recent hands-on experience supporting InfoGenesis in a casino resort, integrated resort, hotel, or large hospitality workplace and understands the operational realities of 24/7 guest-facing venues.
Primary Responsibilities
Support and maintain the InfoGenesis POS environment across restaurant, hotel, and resort operations.
Troubleshoot application issues, interface failures, and operational disruptions.
Maintain POS configurations, menus, pricing structures, and user permissions.
Support integrations between InfoGenesis and related hospitality systems.
Partner with operations teams to resolve production issues and improve system performance.
Provide root cause analysis and issue remediation for recurring problems.
Participate in upgrades, deployments, and testing efforts.
Required Qualifications
Recent hands-on experience supporting InfoGenesis POS.
Experience supporting casino, resort, hotel, or integrated hospitality environments.
Strong troubleshooting and application support background.
Understanding of POS system integrations and support processes. .
