01Key Responsibilities
- Production Support & Operations
- Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance.
- Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks.
- Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices.
- Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks.
- ITIL Process Adherence
- Manage incidents, service requests, and escalations with clear communication, ownership, and timely updates to stakeholders.
- Perform root cause analysis (RCA) and contribute to problem management by implementing preventive fixes and documenting learnings.
- Support change management by participating in release activities, risk assessments, and post-change verification.
- Documentation & Collaboration
- Maintain and enhance support documentation, SOPs, and knowledge articles for recurring issues and operational procedures.
- - Collaborate with development, QA, data engineering, and infrastructure teams to improve stability, observability, and support readiness.
- - Minimum Qualifications:
- Bachelors or masters degree in engineering/computer applications/science (BTech, BCA, BSc, MCA, MSc, MTech) or equivalent.
- 35 years of experience in production support for enterprise applications and/or data platforms.
- Hands-on experience supporting Informatica in production environments.
- Working knowledge of SAS Suite operations and support (including job monitoring and issue triage).
- Practical understanding of ITIL processes (Incident, Problem, Change, and Service Request management).
- Robust troubleshooting skills, clear communication, and ability to work effectively in a hybrid setup. .
