01Key Responsibilities
1. Revision of the user manual based on instructions from the IT section. 2. Provide technical support for G-Base Software (Main frame) and PEGA system. 3. Assist end users with software and hardware issues. 4. Troubleshoot and resolve technical problems 5. Ensure systems are running efficiently 6. Document and track support tickets Qualification / Skill requirements: 10- 12 years of experience in Help Desk Support Experience with G-Base Software (Main frame) and PEGA system will be added advantage. Robust/outstanding communication and presentation skills. Proficiency in Business English Knowledge of MS Office applications (Word, Excel, Access, etc) Qualification: Graduate in computer science Experience working in banking support is desirable Prior experience working in email support is desirable Address: Mizuho Global Services India Pvt. Ltd. 16th Floor, Tower B, Brigade World Trade Centre, No.142, Rajiv Gandhi Salai, Chennai - 600 096, India. Interested candidates can send resume on with below details. Current CTC (Mention Fixed & Variable) Expected CTC Experience in TA / Recruitment Notice period Reason for a job change Current residential location in Chennai thanks!! .
