01Overview
Freshservice Administrator/Developer (ITSM/ITAM/CMDB)
Configure and customize core ITSM modulesincident, service request, problem, change, knowledgeBuild service catalogsCreate automation scriptsManage asset and CMDB, including managing Cis and Sis, managing asset life cycleConfigure workflows, business rules, service level targets, notificationsManage ACLsConfigure and build reports and dashboardsBuild and configure integrations (connectors to enterprise systems and third-party tools including discovery, monitoring, observability tools) using RESTful APIs, webhooks etc.Set up and manage discovery scansAnalyze and migrate datafoundational and transactionalfrom other systems to FreshserviceBuild custom applications using Freshworks Developer Platform/SDKConfigure and customize project managementTechnical skills: Very good knowledge of HTML/CSS, JavaScript, Node.js, REST APIsCertifications: Freshservice certified administrator, Freshservice certified developer, Migration specialistFreshservice AI developers/data engineers
Use AI Agent Studio to build bots, configure conversational AI capabilitiesClean and structure knowledge base for AISet up/configure agentic AI frameworks, MCP tools .
