01Overview
Profile Summary
Were looking for a highly motivated and technically skilled Infrastructure Support Engineer with proven experience in maintaining and supporting Microsoft Azure Virtual Machines, particularly RDS Hosts. Brings hands-on expertise in Microsoft applications. Demonstrates strong working knowledge of UiPath RPA solutions, and is adept at troubleshooting, maintaining, and optimizing environments that support both human users and automated robot workforces.
This candidate is proactive, detail-oriented, and possesses a strong commitment to root cause analysis. They effectively handle queries from product teams via MyITService (ServiceNow) and Jira Service Desk, ensuring issues are resolved thoroughly rather than passed on. Their collaborative approach and investigative mindset make them a valuable resource for infrastructure reliability and service excellence.
Key Skills & Competencies
- Microsoft Azure: Deployment, configuration, and maintenance of Azure VMs (RDS Hosts).
- Windows Server Administration: User session management, patching, performance tuning, and security best practices in multi-user environments.
- Microsoft Application configuration: Experience with installation, configuration, and support for Microsoft related applications like FSLogix, Office 365 and Microsoft Edge.
- UiPath RPA: Understanding of UiPath architecture, basic RPA development concepts, and troubleshooting UiPath robot/agent deployment and execution issues.
- Incident & Service Management: Proficient in ServiceNow (MyITService) and Jira Service Desk for tracking, investigating, and resolving user and infrastructure incidents.
- Analytical Troubleshooting: Willingness and ability to investigate complex technical issues to root cause and document findings clearly.
- Collaboration: Effective communicator with product teams and stakeholders, ensuring transparency throughout the incident lifecycle.
- Automation & Scripting (Bonus): Familiarity with PowerShell or similar scripting tools for automation and reporting.
Responsibilities
- Maintain and support Azure-based RDS Host environments, ensuring high availability and optimal performance for both human and robot users.
- Maintain and support Microsoft related applications.
- Provide Tier 2/3 support for UiPath RPA infrastructure, including troubleshooting robot connectivity, environment configuration, and integration issues.
- Respond to, investigate, and resolve support tickets raised via MyITService (ServiceNow) and Jira Service Desk, documenting solutions and root causes.
- Collaborate with product teams to understand their needs, proactively identify potential problems, and suggest improvements.
- Maintain up-to-date knowledge of best practices in Azure, RDS, FSLogix, and UiPath technologies.
- Participate in regular patching, updates, and maintenance windows as required.
Ideal Background
- Bachelors degree in Computer Science, IT, or related discipline, or equivalent experience.
- 3+ years experience in infrastructure support, preferably in a virtualized/cloud environment.
- Certifications in Microsoft Azure, Windows Server, or UiPath RPA (preferred but not mandatory).
- Demonstrated ability to work independently and as part of a distributed team.
Personal Attributes
- Customer-focused with a passion for solving problems.
- Resourceful, with a solid sense of ownership and accountability.
- Eager to learn and adapt to new technologies and challenges.
- Excellent communicator and team player. .
