01Overview
This role is for one of the Weekday's clients
Salary range: Rs 300000 - Rs 700000 (ie INR 3-7 LPA)
Min Experience: 2 years
Location: Thiruvananthapuram
The role requires a proactive and skilled Infrastructure Support Engineer with 34 years of hands-on experience in managing and supporting enterprise IT environments. The ideal candidate will have strong technical expertise across on-prem and cloud platforms, virtualization technologies, system administration, and automation. This position involves resolving complex technical issues, ensuring smooth infrastructure operations, and collaborating with cross-functional teams. Excellent troubleshooting abilities, effective communication, and the flexibility to work in shifts are essential.
Key Responsibilities
- Troubleshoot and resolve application, system, and infrastructure issues in coordination with development, operations, and business teams.
- Manage and support virtualization platforms such as VMware or equivalent technologies.
- Provide L1 and L2 support for production applications, including monitoring, incident response, and maintenance.
- Offer desktop and end-user support for hardware, software, and network-related problems.
- Utilize monitoring tools (e.g., Datadog) to create custom dashboards, track alerts, and provide proactive issue prevention.
- Manage patching cycles and upgrade schedules for servers and client systems.
- Perform system health checks, log analysis, and root-cause investigations.
- Administer Linux servers with a focus on performance, reliability, and security.
- Support Azure cloud administration and collaborate with external stakeholders or vendors.
- Use automation tools to streamline daily operational tasks.
- Coordinate projects involving multiple teams and vendors.
- Provide advanced troubleshooting across system, application, and network layers.
- Work in rotational shifts, including nights, and participate in on-call support during weekdays, weekends, and holidays.
- Collaborate with network teams to support switches, routers, firewalls, and access points.
- Use ITSM tools like ServiceNow or BMC Helix while adhering to change management processes.
What Makes You a Great Fit
- Bachelors degree in Computer Science or a related field, or equivalent hands-on experience.
- 35 years of experience as an Infrastructure Support Engineer in enterprise environments.
- Strong background in Windows Server management and Active Directory administration.
- Experience with patch management tools such as SCCM, WSUS, or Intune.
- Proficiency in VMware virtualization technologies.
- Basic understanding of networking concepts including routers, switches, and firewalls.
- Strong troubleshooting skills with experience using infrastructure monitoring tools.
- Familiarity with cloud platforms (Azure or AWS) and basic cloud administration.
- Hands-on experience with alert monitoring tools like Datadog, Splunk, or LogicMonitor.
- Basic experience working with external teams or vendor coordination.
- Excellent verbal and written communication skills.
- Solid analytical and problem-solving abilities.
- Ability to collaborate with distributed teams across multiple time zones.
- Understanding of ITSM processes and change management practices.
- Familiarity with automation tools such as Ansible. .
