Infrastructure Operations Engineer Monitoring, Backup and ITSM

Infrastructure Operations Engineer: Monitoring, Backup & ITSMJob Openings Infrastructure Operations Engineer: Monitoring, Backup & ITSM About the job Infrastructure Operations Engineer: Monitoring, Backup & ITSMRole Summary Owns the operational backbone: monitoring and alerting, backup and disaster recovery execution, patching, server administration, and the ITSM practices that make the infrastructure function auditable and predictable. Provides follow-the-sun operational coverage and is first line of response during India hours. Key Responsibilities Operate the monitoring stack across network, server, cloud, and endpoint estates; tune alerting to reduce noiseProvide first-response triage during India business hours; execute runbooks and accelerate per severity matrixMaintain the on-call schedule, incident log, and post-incident documentationExecute and verify backup jobs across server and cloud workloads; remediate failures within SLARun scheduled DR tests and document restore validation evidenceOperate monthly patch cycles for servers and infrastructure appliances with changecontrolled maintenance windowsAdminister the ticketing and change management workflow; enforce SLAs, produce monthly operational reporting for US leadershipBuild and maintain the runbook library, asset inventory, and configuration documentationSupport evidence collection for client security assessments and internal auditsRequired Qualifications 36 years in infrastructure operations, NOC, or managed services rolesHandson experience with enterprise monitoring tooling and incident managementWorking knowledge of Windows Server administration, backup platforms, and patching at scaleExperience operating within ITILbased change and incident processesPreferred Qualifications Scripting for operational automation (PowerShell or Python)BPO or 24x7 operations center backgroundLocation: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune) Engagement: Contract to Hire | 12Month Initial Contract Level: Mid-Level (36 years experience) Reports To: USbased CTO / Infrastructure Lead Note: Second opening at leadership discretion based on workload. .