Infrastructure Technical Support Practitioner (Bengaluru)

ISSRRN0001035 - Infra Tech Support Practitioner Copy 01 THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative workplace where learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success. - Ensure production systems are available and operating according to defined service level agreements. - Drive incident and outage resolution and maintain clear communication throughout the process. - Facilitate the restoration of service to the production setting efficiently and effectively. - Establish and maintain disaster recovery procedures to safeguard operational continuity. - Maintain data retention practices in alignment with organizational policies and standards. HERE'S WHAT YOU WILL NEED: - Beginner proficiency in Service Desk Management. - Intermediate proficiency in Service Desk Voice Support. - It is advantageous to have prior experience in relevant related skills. - Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: - Beginner proficiency in incident management. - Intermediate proficiency in customer service communication. - Beginner proficiency in technical troubleshooting. - Intermediate proficiency in documentation and reporting. - Beginner proficiency in collaboration and interpersonal skills. .