01Responsibilities
- Handle incoming Incidents and inquiries associated with Foundational Services applications.
- Drive stability efforts, manage End of Vendor Support (EOVS), and other workplace cleanliness initiatives.
- Drive and maintain application observability, telemetry, and monitoring solutions.
- Identify and drive automation opportunities and projects within the application support realm.
- Partner with application development, business analyst, product owners, and infrastructure support teams on application change and release management.
- Maintain and develop application support process, procedures, and documentation.
- Manage Continuity of Business (COB) and other high availability efforts.
- Provide ownership of major incidents or outages of critical systems.
- Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
- Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
- Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.
Recommended Qualifications:
- 6-10 years of .
