01Overview
Job Summary
Key Responsibilities1) Policy Issuance & Processing
- Issue motor insurance policies (Comprehensive, Third-Party, OD-only) via insurer portals
- Verify proposal forms, KYC documents, and vehicle details
- Ensure correct IDV, NCB, add-ons, and premium calculations
- Process endorsements such as name transfer, hypothecation, corrections, etc.
2) Coordination & Follow-ups
- Coordinate with insurers for approvals and underwriting queries
- Work with sales team for incomplete or discrepancy cases
- Follow up for pending documents to meet TAT
3) Renewals & Data Management
- Handle motor policy renewals and improve retention
- Maintain accurate records in CRM/Excel trackers
- Track pending cases and ensure timely closure
4) Compliance & Quality Check
- Ensure adherence to IRDAI guidelines and company SOPs.
- Conduct quality checks to avoid errors in policy issuance.
- Maintain audit-ready documentation and records.
Key Skills & Competencies
- Basic to strong understanding of motor insurance products
- Attention to detail and accuracy
- Good communication and coordination skills
- Ability to manage workload and timelines
- Basic knowledge of MS Excel
Qualifications
- Graduate in any discipline (Commerce/Insurance preferred)
- Insurance certification (preferred but not mandatory)
Experience
For Freshers:
- 0-1 year experience
- Basic understanding of insurance (preferred)
- Willingness to learn and grow
- 1-3+ years in motor insurance policy issuance/operations
- Hands-on experience with insurer portals
- Positive understanding of underwriting and documentation
Key Performance Indicators (KPIs)
- Policy issuance TAT
- Accuracy/error rate
- Number of policies processed
- Renewal retention
- Compliance/audit performance
Preferred Attributes
- Ability to handle multiple insurer portals
- Strong learning attitude (for freshers)
- Problem-solving mindset and ownership
Compensation: From 10,000.00 per month
Work Location: In person .
