01Overview
1. Handle end-to-end processing of Surety Bond proposals and documentation.
2. Coordinate with clients, insurance companies, and internal teams for timely issuance of Surety Bonds.
3. Collect, verify, and maintain all required documents for bond processing.
4. Track proposal status and ensure timely follow-up with insurers and stakeholders.
5. Prepare and maintain MIS reports, bond records, and operational trackers.
6. Ensure accuracy and compliance of all operational documents before submission.
7. Coordinate for policy issuance, endorsements, renewals, amendments, and cancellations, wherever applicable.
8. Maintain proper documentation and digital records of all transactions.
9. Resolve operational queries from clients and internal stakeholders within defined timelines.
10. Support the sales/business development team by providing operational assistance and ensuring quick turnaround times (TAT).
11. Monitor pending cases and proactively follow up to ensure timely closure.
12. Ensure adherence to company SOPs, insurer guidelines, and regulatory requirements.
Expected KPIs
1. Timely processing of Surety Bond requests.
2. Achievement of defined Turnaround Time (TAT).
3. Zero or minimal documentation errors.
4. High accuracy in MIS and operational records.
5. Timely follow-up and closure of pending cases.
6. Effective coordination with insurers, clients, and internal teams.
7. Compliance with internal processes and documentation standards. .
