Job Title: Insurance Retention Executive / Customer Retention Executive
Department: Customer Service / Retention
Location: As per business requirement
Experience: 15 years
Industry: Insurance / BFSI / Banking / BPO
Employment Type: Full-time
Job Summary
We are looking for a dynamic and customer-focused Insurance Retention Executive responsible for retaining existing customers, ensuring timely policy renewals, minimizing policy cancellations, and maintaining strong customer relationships.
Key Responsibilities
- Contact existing customers regarding upcoming policy renewals.
- Follow up with customers to ensure timely premium payments and policy continuation.
- Understand reasons for policy cancellation or non-renewal and provide suitable solutions.
- Handle customer queries, concerns, and complaints effectively.
- Explain policy benefits, renewal options, and available products.
- Work towards reducing customer churn and improving retention rates.
- Achieve monthly renewal, retention, and revenue targets.
- Maintain accurate records of customer interactions and follow-ups in CRM.
- Coordinate with internal teams for policy-related issues and resolutions.
- Identify opportunities for cross-selling and upselling insurance products.
Candidate Requirements
- Graduate / Undergraduate with relevant experience.
- 15 years of experience in Insurance Retention, Renewals, Customer Service, Telesales, or Relationship Management.
- Experience in Life Insurance, Health Insurance, Motor Insurance, or General Insurance will be preferred.
- Good communication and convincing skills.
- Ability to handle customer objections and negotiations.
- Target-oriented with strong follow-up skills.
- Basic knowledge of CRM and MS Office.
