01Overview
POST - Insurance Verification Agent
EXP - 4-5 years
NP - Immediate Joiners
Preferred Time - Night Hours (CST timezone 7:00 PM to 4:00 PM)
Preferred Location - Noida Sector 90
Job Summary
- Insurance Coordinator is responsible for making outbound calls to insurance companies to verify patients eligibility and benefits. This role ensures that all insurance verification data is accurately captured and promptly communicated to the dental care team.
Key Responsibilities
- Review and submit documentation through insurance portals and internal systems.
- Make calls to insurance companies to check if patients benefits and coverage are valid for their upcoming visits.
- Gather details like what the insurance covers, deductibles, co-pays, which dental procedures are included, how often certain services are allowed, and anything not covered.
- Enter all information into the dental offices computer system and keep records up to date.
- Save summaries of what has been verified in Excel sheet.
- Maintain ongoing knowledge of dental insurance plans, payer requirements, and verification best practices.
Required Skills & Qualifications
- High school, Secondary School, diploma or equivalent.
- 4-5 years experience in healthcare administration, or insurance verification.
- Should have hands-on experience with the following dental software- Open Dental, Vyne Dental, and Hestia Dental.
- Proficiency with Microsoft Office (Excel, Word), phone systems, and fax/email communication tools.
- Excellent phone communication, listening, and documentation skills.
- Robust attention to detail and ability to work independently.
- Ability to handle sensitive patient information confidentially and comply with HIPAA standards. .
