01Key Responsibilities
Investigate, troubleshoot, and resolve integration-related incidents, defects, and customer-reported issues.Analyze integration failures, data discrepancies, and processing errors to determine root causes.Perform integration corrections, configuration updates, and defect remediation activities in accordance with established procedures.Monitor integration health and proactively identify potential issues before they impact customers.Document investigation findings, resolutions, and preventative recommendations.Review XML configurations, mappings, transformations, and integration workflows to identify issues and implement fixes.Analyze logs, error messages, system outputs, and transaction records to diagnose integration failures.Support issue recreation, testing, validation, and deployment activities.Collaborate with customers and cross-functional teams to resolve customer-impacting issues efficiently.Participate in customer testing activities related to integration fixes and enhancements.Support critical customer escalations during periods of elevated business impact.Maintain a high level of customer focus and urgency when handling support requests.Continuously build expertise in UKG integration technologies, tools, and methodologies.Develop proficiency across integration technologies, APIs, data transformation, and troubleshooting techniques.
Qualification
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.35 years of experience in application support, technical support, systems consulting, integration support, software implementation, or related technical roles.Experience supporting HR, Benefits, Payroll, Workforce Management, or HCM platforms.Understanding of XML, data mapping, file transfers, APIs, REST/SOAP services, and system integrations.Experience troubleshooting technical issues and analyzing application or integration defects.Strong analytical and problem-solving skills.Effective written and verbal communication skills.Ability to manage multiple priorities in a fast-paced support environment.AI-native mindset and comfortable working alongside generative AI tools to streamline workflows, brainstorm concepts, and enhance day-to-day productivity.Shift timing: 3 PM 12 AM IST
Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. Thats what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, youll get flexibility thats real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application a .
