Intern - Customer Service

Initial Contact & Communication: Make outbound calls or receive inbound calls from the school to log into their technical complaints and concerns.Information Gathering: Collect and document basic, actionable information (e.g., school name, user details, exact error messages, device types) so technical experts can understand the context.Expectation Setting: Professionally inform the school that a specialized technical team will contact them shortly to resolve the issue over a remote session or on a call.Customer Service: Maintain a courteous, professional, and empathetic tone to ensure the client feels supported and informed while they await technical assistance.Excel Data Maintenance: Log every call accurately in a master Excel sheet, capturing fields like school ID, contact info, issue brief, and ticket status.Compensation: 9,000.00 - 10,000.00 per month Benefits: Food providedWork Location: In person .