01Overview
Position Overview
The Internal Controls & Audit Analyst is an independent control resource who maps, documents, and independently tests Client's operational processes and vendor performance. The role exists to close the accountability gaps identified in Client's operational review: undocumented processes, work products released without a peer reviewer of record, institutional knowledge concentrated in single individuals, and vendor commitments tracked without dated verification.
This is a control and assurance role, not an operational-execution role. The analyst does not perform, own, or unblock the operational work they audit;
they independently verify it, surface findings with owners and dates, and track remediation to closure. Because Client's BPO partners also prepare certain work products under audit (for example, plan documents, Schedules of Perks, and consolidated KPIs), the analyst reports functionally into Client's operations governance rather than into the delivery teams whose output they test, and is segregated from any work product they helped prepare.
Primary Responsibilities
Process Mapping & Documentation
Document current-state and future-state workflows for critical operational processes that today rely on a single, unreviewed owner.
Establish a peer-review-of-record for each critical process;
identify and help closesingle-point-of-failure risks where knowledge or data sits with one individual.
Confirm process artifacts and source data reside in approved systems (SharePoint), not on individual or non-client devices;
flag any off-system custody for remediation.
Maintain a living process register: process, how it is handled today, how it will be handled going forward, owner, reviewer, and date.
Process & Controls Audit
Run benefit and plan-document audits against source of record and document configuration discrepancies for correction.
Verify accuracy and completeness of Summary of Perks and Coverage (SBC) and plan do .
