Position
Banking Customer Care Executive / Customer Service Executive
Locations
Bengaluru & Hyderabad
Experience
05 Years Freshers and experienced candidates can be considered depending on process requirements.
Job Type
Full-Time | Voice / Customer Support Process
Key Responsibilities
- Handle inbound customer calls related to banking products and services.
- Resolve customer queries regarding accounts, transactions, cards, payments and banking services.
- Provide accurate information and appropriate solutions within defined TAT/SLA.
- Handle customer complaints and escalate complex issues to the appropriate team.
- Maintain proper documentation of customer interactions.
- Follow banking, KYC, compliance and data-security procedures.
- Maintain required quality, productivity and customer satisfaction standards.
- Coordinate with internal teams for issue resolution.
- Ensure professional and courteous communication with customers.
Candidate Requirements
- Graduate / 12th pass depending on process requirements.
- Excellent English communication skills.
- Good customer-handling and interpersonal skills.
- Basic computer and MS Office knowledge.
- Banking, BPO, customer service, financial services or call-centre experience is preferred.
- Willingness to work in rotational shifts, including weekends, depending on process requirements.
- Candidates should be comfortable working from Bengaluru or Hyderabad.
Preferred Experience
Banking Customer Care | Banking BPO | Voice Process | Customer Support | Credit Card | Debit Card | Retail Banking | Digital Banking | Payments | BFSI
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whmshineprofiles@gmail.com
www.WhiteHorsemanpower.in
White Horse Manpower Consultancy Private limited
