01Key Responsibilities
**- **Customer Interaction:** Engage with international customers through calls and emails, providing high-quality service and support based on their needs.- **Problem Solving:** Address customer inquiries and issues efficiently by understanding their concerns and offering appropriate solutions.- **Data Management:** Maintain accurate records of customer interactions in the system, ensuring that all information is up-to-date and accessible for future reference.- **Collaboration:** Work closely with team members and other departments to resolve customer queries effectively and improve service delivery.- **Performance Reporting:** Monitor personal performance metrics, including call volume and customer satisfaction, to meet and exceed targets set by the organization.**Required Skills and Expectations:**- Strong communication skills in English are essential for effective interaction with international clients.- A basic understanding of customer service principles and practices is preferred but not mandatory.- Ability to work in a fast-paced environment, demonstrating adaptability and a positive attitude when dealing with challenges.- Good organizational skills to manage tasks efficiently and prioritize responsibilities.- A willingness to learn and develop new skills in the BPO sector, showcasing enthusiasm for personal and professional growth.
Experience
Fresher
No. of Openings
3
Education
Graduate (B.A, B.C.A, B.B.A, B.Com)
Role
International BPO Executive
Industry Type
IT-Hardware & Networking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
12th Floor, Unit 1207, & GP, Godrej Genesis Building, Plot - XI, Street Number 18, EP Block, Sector V, Saltlake, West Bengal 700091
