01Responsibilities
Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer
Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs.
Meet and exceed quality goals, compliance regulations and productivity targets.
Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications. .
