01Key Responsibilities
- Handle inbound and/or outbound calls, emails, or chat interactions with customers
- Address customer inquiries, complaints, or service requests in a timely and professional manner
- Provide accurate information regarding products, services, billing, orders, or technical issues
- Escalate unresolved issues to the appropriate departments as needed
- Maintain records of customer interactions and transactions using CRM tools
- Follow communication scripts, processes, and quality standards set by the organization
- Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction
- Stay updated with product knowledge, service updates, and company policies
- Work in rotational shifts/weekends as required (based on process)
Required Skills & Qualifications:
- Graduate in any discipline
- 03 years of experience in BPO/KPO customer support (freshers welcome)
- Excellent verbal and written communication skills (English and/or regional languages)
- Basic computer literacy and typing speed
- Positive listening and interpersonal skills
- Ability to handle pressure and work in high-volume environments
- Willingness to work in rotational shifts, including night shifts (if required)
Preferred Qualifications:
- Prior experience in international voice or non-voice processes
- Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.)
- Multilingual capabilities are an added advantage
- Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)
Job Types: Full time, Permanent
Compensation: 20,000.00 - 35, .
