01Overview
Job descriptionWhat you'll doKey ResponsibilitiesCustomer Engagement: Manage inbound and outbound communications professionally to address customer inquiries, concerns, and policy requirements.Product Consultation: Deliver accurate, transparent information regarding insurance products, premium calculations, and policy terms to empower customer decision-making.Issue Resolution: Actively diagnose customer grievances, provide efficient resolutions, and escape complex matters to appropriate internal teams for swift closure.Data Integrity: Accurately log, update, and maintain comprehensive customer interaction records within the corporate CRM system.Service Excellence: Champion customer retention and satisfaction by maintaining a highly empathetic, professional, and solution-oriented approach.Candidate Profile & Qualifications-Communication: Exceptional verbal and written proficiency in both English and Hindi is mandatory.Education: Any graduateTechnical Skills: Sound foundational computer knowledge, including proficiency in MS Office.What We Offer-Competitive Remuneration: Attractive fixed compensation supplemented by a lucrative, performance-driven incentive structure.Career Progression: Transparent internal job postings (IJPs) and fast-track growth opportunities into leadership and specialized corporate roles.Professional Development: Comprehensive initial training and ongoing skill enhancement programs within the booming InsurTech sector.Work Culture: A vibrant, collaborative, and meritocracy-driven workplace environment. .
