01Key Responsibilities
Debt Collection: Manage the process of collecting outstanding debts from international customers, ensuring timely recovery of payments.
Legal Compliance: Ensure that all collections activities comply with relevant international laws and regulations, including GDPR, trade regulations, and local laws in specific regions.
Documentation and Record Keeping: Maintain accurate and up-to-date records of communications with clients, payments, and recovery efforts in the company's collections system.
Dispute Resolution: Work with internal teams and clients to resolve payment disputes, verifying invoice details, terms of service, and customer agreements.
Relationship Management: Build and sustain positive relationships with customers while enforcing payment terms. Maintain professionalism and diplomacy in challenging situations.
Collaboration: Work closely with other departments (e.g., legal, finance, sales) to coordinate collections strategies and resolve outstanding issues.
Reporting: Prepare and submit regular reports on collections activity, outstanding debt, and payment performance to management.
Qualifications:
Education: Bachelors degree in Finance, Business Administration, or a related field.
Experience:
Minimum 6 months and more of experience in international debt collections or a similar role.
Experience working in a multi-cultural and cross-border workplace is preferred.
Skills:
Robust negotiation and communication skills.
Proficiency in multiple languages is a plus.
Knowledge of international payment systems and collection laws.
Familiarity with debt collection software and tools.
Ability to work independently and manage multiple accounts simultaneously.
Solid problem-solving sk .
