01Overview
*Job Description: International Debt Collections Specialist*
*Position Title*: International Debt Collections Specialist
*Location*: [NOIDA]
*Department*: Collections
*Reports To*: Manager
*Overview*:
*Key Responsibilities*:
- *Debt Collection*: Manage the process of collecting outstanding debts from international customers, ensuring timely recovery of payments.
- *Legal Compliance*: Ensure that all collections activities comply with relevant international laws and regulations, including GDPR, trade regulations, and local laws in specific regions.
- *Documentation and Record Keeping*: Maintain accurate and up-to-date records of communications with clients, payments, and recovery efforts in the company's collections system.
- *Dispute Resolution*: Work with internal teams and clients to resolve payment disputes, verifying invoice details, terms of service, and customer agreements.
- *Relationship Management*: Build and sustain positive relationships with customers while enforcing payment terms. Maintain professionalism and diplomacy in challenging situations.
- *Collaboration*: Work closely with other departments (e.g., legal, finance, sales) to coordinate collections strategies and resolve outstanding issues.
- *Reporting*: Prepare and submit regular reports on collections activity, outstanding debt, and payment performance to management.
*Qualifications*:
- *Education*: Bachelors degree in Finance, Business Administration, or a related field.
- *Experience*:
- Minimum 6 months and more of experience in international debt collections or a similar role.
- Experience working in a multi-cultural and cross-border environment is preferred.
- *Skills*:
- Robust negotiation and communication skills.
- Proficiency in multiple languages is a plus.
- Knowledge of international payment systems and collection laws.
- Familiarity with debt collection software and tools.
- Ability to work independently and manage multiple accounts simultaneously.
- Strong problem-solving sk .
