01Key Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues related to products, services, orders, accounts, or technical concerns.
- Maintain high levels of customer satisfaction by providing accurate and effective solutions.
- Handle multiple chat conversations simultaneously while maintaining quality.
- Document customer interactions and update records in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Meet key performance indicators (KPIs) such as response time, resolution time, customer satisfaction, and quality scores.
- Adhere to company policies, processes, and data security guidelines.
Required Skills & Qualifications:
- Graduate or Undergraduate.
- Excellent written English communication skills.
- Strong typing speed and accuracy. (30WPM)
- Basic computer proficiency and familiarity with MS Office.
- Ability to multitask and manage multiple chat sessions efficiently.
- Strong problem-solving and analytical skills.
- Willingness to work in rotational shifts, including night shifts.
- Minimum 6 months of experience is mandatory. (domestic exp is not considered)
Preferred Skills:
- Experience using CRM or ticketing tools.
- Good interpersonal and customer service skills.
- Ability to remain calm and professional in challenging situations.
Work Setting:
- International process supporting global customers.
- Rotational shifts, including weekends and holidays as required.
- Work from office
Benefits:
- Competitive salary
- Performance-based incentives
- Health insurance
- Paid leave and holidays
- Training and career growth opportunities
- Employee engagement programs
- 2 way cab facility within 30km radius of the office premises
Contact: 8089445844 (HR Adrian) .
