01Responsibilities
Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
Strong orientation towards Customer Experience
Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
Manage projects as assigned within defined metrics and timelines
Create an environment of high energy and enthusiasm
Responsible for management of Engagement, Attrition and ESAT for the team
Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
Resolve employee concerns with urgency & accuracy
Engage in effective Career Development activities like effective career coaching and counselling
Essential Skills & Experience:
Good experience in international collections
Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
Strong analytical bend of mind with good logical reasoning abilities
Strong interpersonal skills at both verbal and written communication
Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
Good communication and writing skills preferred
Minimum Graduate
Flexibility working in rotational US Shifts
Job Type: Full-time
Compensation: 35,000.00 - 65,000.00 per month
Benefits:
Provident FundExperience:
team leader: 1 year (Required)Language:
Excellent English (Required)Work Location: In person .
