01Overview
Role & responsibilities
Handle inbound and outbound customer interactions professionally.
Resolve customer queries efficiently while ensuring high customer satisfaction.
Deliver exceptional voice-based support to international customers.
Maintain accurate records of customer interactions and case updates.
Meet quality, productivity, and performance KPIs.
Escalate complex customer issues to the appropriate team when required.
Ensure compliance with company policies and international customer service standards.
Build positive customer relationships through excellent communication and problem-solving skills.
Key Skills
Excellent verbal and written English communication.
International Voice Process experience.
Customer Service.
Voice Support.
Inbound & Outbound Calling.
Customer Relationship Management.
Problem Solving.
Active Listening.
Call Handling.
Customer Satisfaction (CSAT).
MS Office Basics.
Time Management.
Multitasking.
Team Collaboration.
Rotational Shift Flexibility.
Preferred candidate profile
Graduate (Mandatory).
Minimum 6 months of experience in an International Voice Process.
Freshers are not eligible.
Excellent communication skills with a neutral accent.
Customer-focused with strong interpersonal skills.
Comfortable working in rotational shifts and rotational week-offs.
Willing to work from Noida Sector 144.
Immediate joiners or candidates with short notice periods will be preferred.
Positive attitude, adaptability, and ability to work in a fast-paced environment. .
