01Overview
We are looking for experienced International Voice Process Executives for a UK customer service process. The selected candidates will be responsible for handling customer calls, understanding queries and providing appropriate assistance while maintaining service and quality standards.
International Voice Process experience is mandatory for this position.
Key Responsibilities
Handle inbound and outbound customer calls as per process requirements.
Assist UK customers with their queries and service-related concerns.
Understand customer requirements and provide accurate information.
Maintain professional communication throughout the call.
Follow defined customer service and quality standards.
Update customer information and call details accurately.
Escalate complex issues to the appropriate team when required.
Meet assigned productivity and quality parameters.
Requirements
12th pass or above.
Previous International Voice Process experience is mandatory.
Good spoken and written English communication.
Comfortable communicating with UK customers.
Good listening and problem-solving skills.
Ability to work in a voice-based customer service environment.
Comfortable working in rotational shifts, including night shifts.
Salary
CTC: Up to 5.3 LPA
Approx. In-Hand: 36,000 per month
Salary may vary depending on relevant experience, interview performance and company salary structure.
Interview Process
The selection process consists of:
HR Interview
VNA / Voice Assessment
Operations Interview
Process
UK TalkTalk Service
Employment Type
Full-Time
Experience
International Voice Process experience is mandatory.
How to Apply
Candidates who meet the eligibility criteria and have relevant International Voice Process experience can apply for this position.
Compensation: 35,000.00 - 37,000.00 per month
Benefits:
Commuter assistance
Provident Fund
Work Location: In person .
