01Overview
Position: Kickstart Your Global Career Insurance Process (Voice & Blended)! Work Location:Pune (Viman Nagar, Kharadi, Yerwada, Magarpatta, Hinjewadi)Salary:Up to 3 LPA to 9 LPA[ 30% hike on last salary (Experience) ]Contact:Call or WhatsAppHR.RAVINA -7447710444Note:Immediate joiners preferred.Role & responsibilities:Handle inbound/outbound calls and chats for international customersProvide real-time resolutions with professionalism and empathyAddress product/service-related queries efficientlyMaintain accurate logs of customer interactions in CRM systemsEnsure adherence to process guidelines and quality standardsAchieve targets like AHT, CSAT, and FCRPreferred candidate profile:Graduate/Under Graduate Fresher and candidates with minimum 1 year of International BPO experience are preferred.Excellent verbal and written communication skills in English (additional international languages are a plus).Strong problem-solving skills and ability to handle customer inquiries effectively.Proficient in using computers and familiarity with CRM systemsFlexibility to work in shifts, including evenings, weekendsPerks & Benefits:Fixed Salary Performance-based IncentivesUp to 30% hike for relevant experienceHealth Insurance and Employee Wellness PlansComprehensive training programs and ongoing professional development.Supportive, Friendly, and Growth-driven Work CultureCab Facility Available till Nodal Points Why Join Us Global Exposure: Work with international clients and build your global communication skills.Career Growth: Fast-track promotions for consistent top performers.Merit-Driven Culture: Your performance defines your progress not tenure.Learning Environment: Access to e-learning portals and sponsored certifications.Diversity & Inclusion: Work with a vibrant and inclusive team culture. Important Note:This role demands excellence. If you are someone who strives for 100% quality, thrives in customer-focused roles, and believes in continuous improvement youre exactly who were looking for.How to Apply:If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.Contact Person: HR RAVINAContact No:7447710444Mail Id: ravina.j@spes.inReferences are highly appreciated ! .
